I’m trying to make a copy of one of my Easel files using the “Make a Copy” function. It creates a new file with nothing in it.
Anyone else having this issue?
I thought I saw someone else post about it but I can’t find it using the search feature.
For now I’m just copying what I need from one file and pasting it into a new file but it would be nice if the “Make a Copy” function would work.
I tried it in both Chrome and Edge browsers.
Having the same problem Thought it was me doing something wrong
Hello everyone,
We are sorry about this problem. We released some behind-the-scenes changes to Easel last night/this morning to support an upcoming feature, and it unfortunately introduced this issue. The issue has been fixed and the copy feature is working properly again. I apologize for the difficulty this caused for your work.
Jeff
Thanks Jeff!
Jeff
Copy function in easel still not working for me ?.
.
I just tried it and it worked for me. (6:20am est)
Its still not working for me…im running a mac with safari and the latest Sierra update
Yeah, I was wondering about that. When I try to copy a project it doesn’t copy it and the next time I open my easel there is like 4-5 copies of the project, this goes back like 2 weeks or so!
I just tried it and it worked for me. Is anyone still experiencing the issue?
I just checked and it’s working for me. Thank you.
Hello everyone,
We will investigate the reports that copy is still not working for some. The issue we identified and fixed was definitely introduced last Thursday night, but there might be another issue that we are not aware of.
Jeff
Hello,
There was an error with certain browsers preventing the tab with the copied project from opening. The issue was fixed in a recent update. Please let us know if you’re still having problems copying projects.
Thanks,
-Adam
Copy function was working in Easel since my last post
However today it’s stopped working again any idea’s ?
