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I work in a student makerspace and we just received our Carvey. We were able to get it to work using a laptop with both Chrome and Firefox; however, we have had less success with the computer it will be using permanently. The permanent computer is a Windows Desktop. In Firefox, Easel connects to the Carvey, but the display isn’t rendering properly. In Chrome, Easel says nothing except that I need to install the EaselLocal driver.
###Attempted solutions
Restart Easel
Restart Computer
Reinstall Driver
Reinstall Browser
Try different USB port
Disable software
Disable antivirus
Ensure single instance of Easel is running
Ensure Easel is the only thing running
Verify that EaselLocal service is running
Verify that C:\EaselLocal exists
On the laptop, Easel works with both Firefox and Chrome. On both computers, the Arduino USB driver is installed and up to date. Both computers recognize the devices as COM devices.
###Software Versions
####Laptop
Windows 7 64-bit Enterprise Edition Version 6.1 Build 7601: SP 1
Chrome Version 50.0.2661.102 m
Firefox Version 46.0.1
EaselLocal Version 0.2.6
####Desktop
Windows 7 64-bit Enterprise Edition Version 6.1 Build 7601: SP 1
Chrome Version 50.0.2661.102 m
Firefox Version 46.0.1
EaselLocal Version 0.2.6
I have little idea how to proceed. Please let me know if you have any solutions or need more information.
Hi @JeffLimbocker there was an update made for Windows 7 today by @rodovich please send this to the Customer Success team so they can perform a deeper investigation on your issue.
Are you able to manually select the port? The issue we fixed today was that in Windows 7 it can’t automatically detect the port so you can manually select it.
I saw mention of the update and have updated the driver since it was released. I have not been able to select the port. If I remember correctly, there will be a box telling me the port cannot be found, at which point I can select the port. I do not get such a box. After selecting the device, I click “carve” and am prompted to install the driver. Are there more instructions to select the port?
If you are being prompted to download the local sender - that means that the local sender isn’t installed or did not install correctly. I recomend uninstalling any Easel local program from the computer and then reinstalling the latest version.
@SamAlaimo My apologies, I forgot to mention that. I had a previous draft of the post but it got deleted, so I seem to have missed some things. I have uninstalled and reinstalled the sender (0.2.6) four times, rebooting the computer after each install. Thinkng that it might be a version problem, I tried reverting to a previous version that worked for another user (0.2.2). This had the same problem. The latest version is currently installed. How might I verify that it is installed correctly? The directory C:\EaselLocal exists on the desktop and the contents appear to match the C:\EaselLocal on the Laptop. The service also appears to be running.
