Since I have purchased my Xcarve I have only had one small issue when I first received my 1000. One phone call and bam I had the parts in the mail and I was up and running in a few days. AMAZING CUSTOMER SERVICE!
I then ordered a Suckit Dust Boot and it was missing the brush. I quick email to Jenn and she had me sorted and also has been nothing but amazing with my next order and upgrade! AMAZING CUSTOMER SERVICE!
A couple of weeks ago I decided on the laser upgrade. When I got everything all hooked up the laser was always on. I contacted Jay and he gave me some troubleshooting tips and he decided to send me a replacement Driver for the laser. I received the driver and still the same symptoms. I bit more troubleshooting and the I discover that the Laser fan is the issue. I call Jay to apologize to about the misdiagnosis of the laser and he sends me a new fan! AMAZING CUSTOMER SERVICE!
So I guess what I am trying to say is that my experience with my xcarve has been a great one! From the people on this forum to the businesses involved in the continued improvement of this community the overall feeling is if you take a moment to contact someone they are more than helpful and committed to our success!
THANK YOU!