About the Troubleshooting category

This subcategory is for troubleshooting assembly and calibration issues with X-Carve. For questions you can’t get answered by the community, please reach out to our Customer Success team directly here.

Keep it specific in this room.

Running my X-carve through the testing with Easel. When running the test for the limit switches. I could not stop the Z and it smashed into and broke the arm off of the switch. Needless to say, now I have to find another switch. Also, can you please tell me what to do so I can figure the wiring out to the limit switchs?

every time i go to carve it tells me cannot connect automacticly…it is showing the comport is 3 but will not connect…need help soon as possible thanks

This forum category is useful and could be even more useful if everyone keeps in mind that MANY, MANY people are going to be looking for answers to problems similar to theirs on the site. Keep your SUBJECT Lines CLEAR AND PRECISE! Creating such subject lines like: “You’ll never believe this one!” bring no joy to any one of us searching topic lines to find similar problems.

Russ from Coral Springs, Fl.

i ran the test in easel and my motors will not respond. I took the arduino out and unscrewed the xsheild and connected them out of housing so I could visibly see that they are connected. I unplugged the power supply and ran the motors across both the x and y axis and they both lit up to the corresponding hook up. I have visibly checked for misconnections and haven’t seen any. the box lights up blue when I power it on and all axis light up green.

cancel that, all I had to do was reload easel and it worked. so if anyone else has the arduino connection problem, you have to restart easel for it to work once you connected it properly.

Finally put everything together. In testing, X and Y move just fine. Z does not move correctly. When I press up, it move up or down until after a couple of presses it seems to jam. Same for when I press down.

The direction isn’t reversed, it is random back and forth.

Any help would be appreciated.

HELLO JENE!!
How to fix it? My problem is the same Thanks

I have the opposite, x and z work fine in the test, but y kinda shudders and skips. it seems to be going in the right direction but maybe they arent square? im going to re-read all the calibration sections, but for something this important the fact that it says “were working on written guides here, read the forums” kinda sucks. there should be more info there…

How do I start a new post asking for help?

How do I create a new post?

Just went through the set up process and made it to the test carve and nothing happens. any suggestions?

switch the machine on. unplug usb and replug it in while it’s searching